Please find below our full terms and conditions as referred to in our website, brochure and registration form which have been made available to and are understood by you, prior to booking.  By booking accommodation and entering our property you accept our terms together with our fire precautions & evacuation instructions, which are available in reception and all bedrooms.   Whilst all reasonable care is taken, except instances of our negligence or breach of contract, we accept no responsibility for any injury, loss or damage to any person, animal or property whilst entering, on, or leaving our property, which is beyond our control.

Check in is from 4.00pm to 10.00pm with check out by 10.00am.  If you require entry before 4.00pm you must book two nights accommodation.  Late departure may result in a second nights payment being required.  Only the registered guests of any room may use the facilities for changing, bathing or sleeping.  Single night bookings for Friday or Saturday are subject to 25% premium as they block full weekend bookings, rather than insisting on 2 nights booking.  Special rates and deposits apply for some dates so please ask for details before booking.  Breakfast is served in the dining room between 07.00 – 09.00am for departure by 10.00am.    For the comfort of all guests we close at 00.30am unless special arrangements are made with us in advance.  

All deposits are non refundable.  A deposit of £15 per room per night is required to confirm all bookings (we may elect to reduce or waive the deposit to avoid bank charges on credit cards) and we reserve the right to claim payment in full for all rooms booked but not occupied, unless notice in writing is received at least 14 days prior to the date of arrival.  If a booking can be re-let after cancellation, no further payment will be required. Guests not resident in England must make full payment 14 days prior to arrival.  Bookings are not confirmed until the deposit or full payment is received and acknowledged by us.  Bookings on line are instantaneous and will take precedence over bookings promised by post.  We cannot be held responsible for delays in receiving postal bookings.  All bookings are confirmed on a first come first served basis. 

If a room key is not returned and we have to replace the lock a minimum charge of £25.00 may be made.  If an external key is not returned the full cost of lock replacement will be chargeable together with any loss of revenue from the use of the room, until the lock can be changed.  If smoking internally causes contamination or any other damage is caused we may charge the full cost of any cleaning, repairs and loss of revenue as a result.

The principal guest is responsible for the conduct, safety and liability of all guests within a party booking, except instances of our negligence or breach of contract, and is the person who makes the booking arrangements and, to whom we send confirmation, or who signs the registration form on arrival.  The company or business in corporate bookings will be deemed the principal guest.  Any disputes will be conducted under English Law and the principal guest understands that all costs, expenses and interest will be added to a claim. 

We shall, at our discretion, be entitled to refuse accommodation and any other goods or services in the event of late arrival or unreasonable conduct of any guest. 

No other terms or conditions shall be accepted unless specifically agreed in writing, signed and dated, by the proprietors of Ermine Lodge Bed &Breakfast.